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Once the major financial hurdles have been addressed, handing a family business over to the next generation can be handled in a variety of ways to suit your personal needs and goals. Obtaining professional help for determining any tax or legal issues should be placed at the top of the agenda. We value our local businesses, and their commitment to our community. Our guidelines can help you identify what items need to be addressed to ensure a seamless transition when handing off the keys to the store to the next generation. Many local businesses have been in the same family for years. Your children may well have worked in the store growing up, and as they have gotten older, attended business meetings and begun to learn the ropes. The ability to help them get started while you are still able to advise and help them as problems arise is a wonderful opportunity for everyone.  Tips for Successfully Handing off the Family Business Keys to the to the Next GenerationAs the current owner, and possibly the person who started the store, you will need to determine how much, if any, monetary compensation is required. The business can be transferred in various ways, gifted, sold at full or partial value, or put into a family corporation or trust with a different person named as manager. A business plan and a transition plan can help your successfully transfer the business. If you are relying on a set income from the store, it is important to identify the role you will play in ensuring you receive it, and to have a contingency plan if it is not able to meet the goals. Protecting the business against inter-family disputes should be discussed with a lawyer prior to transfer. Divorce, death, and changes in income can lead to problems between family members.  Ensure the person who is taking over the keys to the family store has the knowledge they need to operate it. If this person has not been active in all aspects of the business, they will require training. You will want to begin this process at least six months to a year prior to transferring the business.
Discuss with all family members what each person's role, if any, will be in the business throughout the succession, and after, if you are keeping a portion of ownership. Create a succession timeline and plan based on both of your needs. Some owners prefer a gradual turnover, while others do so all at once. Accept that some things with the business will change. New products and technology are changing the way businesses operate and a fresh set of eyes may identify areas that are currently not performing as well as they should. Encourage your family to put their own personal stamp on the store. We at the Chamber encourage all stores and family businesses to use our resources to increase their ability to be successful and continue to grow our community.
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 In football, it is the quarterback who drives each play. However, the quarterback also has to contend with the other team's defenders coming in to try to tackle him before he can make a play. It is his offensive linemen who hold off the defenders to give him the time he needs to find an open player down the field. Although your employees won't have defenders trying to tackle them (hopefully), they'll still come across a variety of setbacks and complications when working on projects. Just like a quarterback in football, your quarterback employee, or team leader, needs to have protections in place as well. This will better enable them to do their job properly with minimal distractions. Here are the primary areas you need to defend. CommunicationWhenever you make changes to your company's products or services, your customers are bound to have input on the changes. Make sure that you have dedicated employees whose responsibility it is to deal with customer comments and complaints. Your team leader needs to be focused on the bigger picture, which is difficult for them to do when they are bogged down in talking to customers. Have your customer service representatives make note of the comments and complaints received to be passed on to the team leader, freeing him or her up to focus on the overall progress of the project. DelegationIt is not just the others in your company who can protect your team leader, but those on the team as well. Just as a quarterback has to rely on wide receivers, running backs and tight ends to find an opening, your team leader needs to have confidence that they can rely on the members of their work team. Make sure that the people you choose to work on a team are up to the task and can handle their duties with minimal supervision. Of course, the team leader will provide general guidance, but they should not have to guide their team members through each individual step. Important StakeholdersTeam leaders report to their managers, who then report to their own managers, and so on up the chain of command in your organization. Any communications should follow the chain accordingly, meaning that those at the highest levels of the company should not be pressing your team leader for details; instead, they should seek the answers they need from the team leader's manager. This way, the team leader can focus on completing the task at hand, rather than trying to assuage the worries of stakeholders.
Of course, defenders in football can and do break through the offensive line on occasion, and this will happen to your team leader as well. However, the more protections you can put into place for your team leader, the better their chances of getting their project done on time. Listen to your team leaders to identify the areas where they could use additional support, and do your best to provide them with that support whenever it is possible.  They say hindsight is 20-20. If you only would have known. As a business owner, you may already have a few things you wish you knew. Would you have hired that one person? Perhaps you would have started your company sooner. While it is important to look back, reflect and learn from these decisions, it is also important to realize that, when you are at the end of your business ownership, your wishes may be much different. What Do Owners Reflect On?There are many things business owners wish they would have done differently. Here are some common themes that seem to come to light. Getting Help SoonerMany business owners start out with a desire to build a company from the ground up on their own. It may be admirable, but it may not be exactly what helped your business to thrive. Instead, many business owners realize that if they could do it again that they would have hired on more help sooner. Some would have turned to a mentor sooner. They would have networked with other business owners more readily to pull them into their company. They Would Have Done More LocallyIt goes without saying that every business relies on its community to grow and thrive. Even online companies still need to hire from a local talent pool and build their business with the support of local suppliers. But, not all companies give back. Giving back to the community does not have to be a challenge – doing simple things on a routine basis can help to make a big difference in the Valley. You don't want to be on your deathbed and wishing you would have done more. Getting Rid of the ProblemsIt's quite common for businesses, especially those starting out and looking for solid footing, to actually make the move to get rid of employees that do not fit the mold. However, we know today from our workplace culture that it's important to create a sense of culture, respect, and dependability. Some business wonders wish they would have taken a problem employee into the office and let them go long before they did damage. The Risk QuestionMany business owners wonder about risk. For some, taking on too much risk is just too much of a worry. For others, it is all about not taking enough. When you are there, at the end of your life, you'll want to have taken that risk and experienced perhaps not only the thrill of the ride but also the struggles.
As you work to build your business, reach out. Embrace the community. Support each other. Provide mentorship opportunities. By taking these steps, you can solidify your business model now and learn from the mistakes and wishes of those business owners that came before you. It may be exactly what you need to push your business forward that extra level  The Chamber provides resources to local businesses to help you succeed, with a focus on creating a strong thriving community. We encourage local entrepreneurs to stop in and get acquainted and learn more about what we offer. Sometimes learning from other's mistakes will keep you from having similar problems. Read more from Cindy and what she refers to when she looks back as her biggest regret in business: Cindy: "I have owned and operated several businesses in entirely different fields. These experiences have helped me to identify what I consider the top challenges, which have led to my biggest regrets. Although they were all different fields, I will address the restaurant, as it is the one area where I have learned the most about my mistakes after the fact." My Biggest Regret in Business
Small and large businesses benefit from greeting clients and welcoming them to their business. It can be difficult to compete with other businesses, but by providing them with your best service and quality, you can succeed.
 Teamwork is critical for businesses in just about every industry, so it is likely that you will work as part of a team at some point in your career. Depending on your position within your organization, you may be called upon as a team leader as well. Here's what you need to know to keep your team members in line and ensure they follow your instructions willingly. Take Command When you first form your team, you need to establish yourself as the leader right from the start. Make sure that you are well-prepared for your first meeting so you can drive discussions and answer your team's questions. Let your team know that you are available to help whenever they need. Remember, you are the guiding light for your team members throughout the project, so stay on top of your tasks so that your team can follow you. Listen as Much as You Talk Of course, you'll do plenty of talking as the team leader, but it is just as important that you listen to your team. Because they are the ones who will be doing most of the work as you manage, they can provide unique insight as to how the project is progressing and any trouble areas that might arise. Take your team's feedback to heart, but always keep your mind on the bigger picture as well. Your team members are each dealing with individual aspects of the project, and it is up to you to keep everyone on track towards your common goal.  Focus on the Business While you may be able to choose the members of your team, this is not always the case, and you may be required to work with people with whom you don't necessarily get along as friends. Although it is difficult, do your best to set your personal feelings aside. Keep your focus on the task at hand. Even if you don't like a team member on a personal level, that doesn't mean that you can't still work successfully together. Be Willing to Take the Blame Just as the captain goes down with a sinking ship, you are the responsible party as the team leader. While it may be easier to place blame on your team members for any mishaps, at the end of the day, it is you who is responsible for the successful completion of the project. Your team looks to you for direction, so if something goes wrong, you need to take responsibility. Practice What You Preach No matter what type of project you are working on, you need to show your team that you are in it with them. No one likes to see their team leader sitting back while they do all the work, so you need to be working just as hard as your team members. At each meeting, review their progress, but also show them your progress. This way, they'll see that you are working just as hard as they are, encouraging them to work harder for you.
Managing a team is not easy, but with careful planning and preparation, as well as a good dose of respect for your team members, you can give yourself your best chance of delivering your project successfully.  Deciding between hiring in-house talent or outsourcing the job can be a tough call to make, and both options have their benefits and drawbacks. Here are some things to consider when choosing between the two recruitment options. Why Independent Contractors Make SenseIt's easy to understand the draw that outsourcing certain tasks has for business owners. First of all, while you should work closely with an independent contractor, there are no employee-related expenses; no training costs, health care, vacation time, or sick leave. Additionally, in many cases, you will be working with and benefiting from the experience and insight of a team of specialists, rather than a single worker. Outsourcing may also spare you business expenses. For example, perhaps you are interested in making some promotional and informational videos for your website. You could invest in expensive equipment, along with hiring someone with the proper know-how, or you could outsource the job to a video production company that already has the knowledge, experience, and the equipment. Finally, outsourcing certain tasks can free you and your workers up to focus on the core areas of your business without pouring time and effort into peripheral tasks. Making the CallWhile outsourcing can be a good thing, it also has its drawbacks. Your project may not receive the focus it deserves, you lose a little bit of control over the timeframe, and you have less control over the quality of the finished product. Before deciding whether to outsource a task or operation, consider these questions. Is it a Business-Critical Function?Generally, anything that relates directly to the operation of your business should be handled in-house. For example, for some businesses, their social media marketing strategy is an essential part of their competitive advantage. In this case, a social media manager should likely be an in-house hire who shares your goals and vision for marketing campaigns. However, duties like payroll, bookkeeping, and administrative tasks, though they don't relate directly to the vision of your business, tend to take a significant toll on overall productivity. Outsourcing these tasks, rather than hiring in-house, makes sense for most businesses. What Is Your Budget?There may be a significant cost difference between a trained employee and an independent contractor. Oftentimes, if you're shooting a single promotional video or you want to create an app, outsourcing the job may make the most sense because it will spare your business the expense of investing in expensive equipment and providing highly specialized training. On the other hand, independent contractors may charge a relatively high daily rate, making outsourcing less than ideal for long-term projects. What Is Your Time Frame?If you have a skills gap that needs to be filled quickly, then outsourcing makes sense. Rather than taking the time to go through the hiring and training process, you can hire an experienced professional who can hit the ground running.
In the end, whether or not you choose to outsource hinges on your timeframe for project completion, budgetary considerations, and how it will impact the efficiency and goals of your business. Using these as guidelines will help you choose the recruitment option that is right for your business.  If your business were a car, your key employees would be the engine. These are your superstars, the heavy hitters who apply their talents and skill sets in their positions and generate massive results every time. As most managers already know, however, the reason why key employees are so in-demand is precisely because they don't grow on trees. If you're hunting for your next key employee, here is some of our best advice on where to look. 1. Professional RecruitersThe thing about key employees is that they're generally either employed or snatched up very quickly during the brief times they're unemployed and looking for a position. So who better to help you find your next key employee than someone whose business it is to match companies with excellent clients day in and day out? Professional recruiters have the relationships, experience, and the avenues needed to find candidates and find them quickly. 2. ReferralsAlthough the saying, "It's not what you know but who you know" gets thrown around at job-seekers a lot, the same logic also applies to employers who are searching for talent. You may not be immediately aware of anyone who could fill a key position, but perhaps a colleague you met at a seminar or a fellow professional association member might know someone. Or maybe instead of a professional peer it's a friend of yours who knows a recent college grad or a veteran who would be perfect for your position. All of this is to say that your professional and personal network is a resource that just might surprise you. 3. InternallyDo you have any high-flying talent in your organization? Is there an employee who seems to have all the knowledge and personality traits needed to step in and do a fantastic job? Sometimes your future key employee is standing right in front of you. A lot of companies get so caught up in internal policy and creating a rigid system for potential advancement that they overlook the talent and potential for growth that's already there. An added bonus with this approach is that the candidate's familiarity with you and your company's culture are a potentially easy way to guarantee a relatively smooth transition.  4. OnlineThe Internet has long been used for research, networking, and business. Now, with the help of sites like LinkedIn, Indeed, and even Facebook, finding talent is literally just a few clicks away.
As effective as these relatively mainstream sites can be, companies don't have to resign themselves to these relatively mainstream avenues. Forums, Twitter, specialized job boards, and Internet hotspots like Reddit are all places where employers can find and discover talent with relative ease. When you're searching for your next key employee, you don't want just anybody to take the wheel. You want the best person for the job. However finding that future key employee is often easier said than done. Online sources, tapping into your existing network for possible referrals, promoting internally, and hiring professional recruiters are all options that can make finding your next key employee easier. Try one of these options and see how it works for you.  Events, Products and Head-shots... Oh My! Choosing The Right Photographer For Your Business NeedsWhether you need full-color photos for your restaurant menu, head shots for your annual report, or mobile-friendly videos to add to your website, investing in professional photography services can deliver great returns for your business. Here's what you need to know about choosing the right photographer for your business needs: Consider Your Priorities While virtually anyone can snap digital pictures, there's a real art to taking clean, attractive photos that enhance your business and appeal to your audience. Start by making a list of what you need a photographer to do for your company. Are you looking for head shots to add to your webpage, static product shots for a brochure, or action photos for your social media feed? Professional photographers tend to specialize in one or two types of photography such as portraits, real estate, product photos, or live-action images. Ask About Ownership Simply hiring a photographer to take pictures for your business doesn't necessarily give you the rights to use the photos they take on your website, print materials, or business cards. Be sure to discuss ownership of the images up front, and get your agreement in writing. For example, you may need to negotiate a Digital Rights Fee - a contract that clearly outlines how you can use the photographs and whether or not you need to give the photographer credit each time you publish a photo they took. Discuss Retouching Fees Thanks to the magic of photo-editing programs like Photoshop, many photographers now offer value-added services to remove small blemishes, clean up backgrounds, and even edit in people into photographs. All this digital photo magic comes at a price, so be sure to explore exactly what photo editing will cost before you sign a contract. Ask For A Portfolio Professional photographers are expected to maintain an active portfolio of their work so they can show of their skills to prospective clients. Review recent work of photographers you're considering using, and as with all contractors, take the time to ask for references. Check out our Chamber member McKinnon Photography to see if they would be a good fit for your company.
When you start a new business, there are a lot of decisions you need to make — and one of the most important decisions is your business location. Most business owners take their time looking at the inside of spaces but forget all about the parking situation. The last thing you want is lack of available parking to ruin your customers' experience. Learn how to determine how many parking spaces your business really needs.  Check the Official Parking Regulations The first thing you need to do is check with your local municipality to see if any current parking requirements affect your business. Usually, the amount of parking spots a business is required to have depends on the type of business. For example, a restaurant might be required to have 50 parking spots and a large retail store may be required to have 75 spaces. City of Courtenay Zoning Bylaws - Part 11 Page 26 Conduct Some Local Research Talk to other local business owners with similar businesses to determine how many parking spots they fill during peak business times. You can simply give a few businesses a call or meet other business owners in the area by attending networking events. Researching the needs of businesses similar to yours gives you a good idea of what to expect. Think About Your Employees Parking availability affects your employees as much as it does your customers. So when you're trying to determine how many parking spots you need, don't forget about the number of workers on-site at any given time. Try to find a building that has available parking out back for employees — with backdoor access. This way, they don't have to park all the way in the back of the lot and walk up to your establishment before and after their shift.
Ultimately, it's better to have too many parking spaces than it is to not have enough. You should aim to have enough parking spaces available for both your customers and your employees during your company's busiest times. The best phone system for your business depends on the size of the business, how you communicate with your customer and the rate of call volume. For medium to large-sized businesses enjoying steady growth and increasing call volumes, implementing scalable phone systems is essential to sustain your success. 4 Reasons Why You Need to Update Your Phone System 1. Your Company's Phone System is, well, OLDHas your telephone system evolved as far as it can go? Scalability, or the ability to add new features as they are developed, is vital to achieving all growth goals you've set for your business. If your existing phone system can't handle an increasing amount of outgoing and incoming calls, how can your company thrive? Static phone systems inevitably break down due to network congestion complicated by outdated technology. 2. Busy, Busy, BusyPatience is no longer a virtue of today's consumers. Digital technology has made it easy for customers to instantly communicate with businesses that have upgraded their phone systems. If you're wondering why your company has experienced a gradual but significant reduction in customer calls, it may be that your phone system is obsolete and overloaded. Did you know that less than 5 percent of potentially buying customers actually call back if they receive busy signals or are put on hold for more than 15 seconds?  3. Your Old Phone System Struggles to BreatheIn other words, your company's phone system can't support any more devices, such as fax lines, additional phone lines, teleconferencing technology, etc. Plugging in another feature is essentially "pulling the life support plug" on your existing phone system. On the other hand, you could invest in high-tech ports to entertain more lines. However, you're still stuck with an antiquated phone system that could collapse at any time, leaving your business isolated from both old and new customers. 4. Your Business is Approaching Call Center ReadinessYou know it's time to add a call center--and the sooner the better. But you can't add a call center because your old phone system is practically senile. Now you're stuck with losing customers to other business while you wait for someone to install a VoIP (voice over internet protocol) phone system to accommodate call center functionality. Take the time to upgrade your old phone system if necessary to begin growth-supporting call center services More about VoIP Integrating VoIP into your business from the beginning lets you profit from interactive voice response. IVR allows your customers to communicate with a host system using speech recognition software or keypad functions. This lets customers self-service inquiries they may have following interaction with the IVR system.
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