The best phone system for your business depends on the size of the business, how you communicate with your customer and the rate of call volume. For medium to large-sized businesses enjoying steady growth and increasing call volumes, implementing scalable phone systems is essential to sustain your success.
4 Reasons Why You Need to Update Your Phone System
1. Your Company's Phone System is, well, OLD
Has your telephone system evolved as far as it can go? Scalability, or the ability to add new features as they are developed, is vital to achieving all growth goals you've set for your business. If your existing phone system can't handle an increasing amount of outgoing and incoming calls, how can your company thrive? Static phone systems inevitably break down due to network congestion complicated by outdated technology.
2. Busy, Busy, Busy
Patience is no longer a virtue of today's consumers. Digital technology has made it easy for customers to instantly communicate with businesses that have upgraded their phone systems. If you're wondering why your company has experienced a gradual but significant reduction in customer calls, it may be that your phone system is obsolete and overloaded. Did you know that less than 5 percent of potentially buying customers actually call back if they receive busy signals or are put on hold for more than 15 seconds?
3. Your Old Phone System Struggles to Breathe
In other words, your company's phone system can't support any more devices, such as fax lines, additional phone lines, teleconferencing technology, etc. Plugging in another feature is essentially "pulling the life support plug" on your existing phone system. On the other hand, you could invest in high-tech ports to entertain more lines. However, you're still stuck with an antiquated phone system that could collapse at any time, leaving your business isolated from both old and new customers.
4. Your Business is Approaching Call Center Readiness
You know it's time to add a call center--and the sooner the better. But you can't add a call center because your old phone system is practically senile. Now you're stuck with losing customers to other business while you wait for someone to install a VoIP (voice over internet protocol) phone system to accommodate call center functionality. Take the time to upgrade your old phone system if necessary to begin growth-supporting call center services
More about VoIP
Integrating VoIP into your business from the beginning lets you profit from interactive voice response. IVR allows your customers to communicate with a host system using speech recognition software or keypad functions. This lets customers self-service inquiries they may have following interaction with the IVR system.